Wandrr Support
Help and FAQs for the Wandrr iPhone app
Need a hand, found a bug, or have an idea? We'd love to hear from you — email us and we'll get back to you within two working days.
How do I get started?
Create a trip, give it a destination and dates, and Wandrr takes it from there. Each trip has a day-by-day itinerary, a budget, a packing list, and a journal — add as much or as little as you like, and the trip's countdown keeps departure day in sight.
Is Wandrr free?
You can plan two trips for free, building your itinerary, budget, packing list, phrasebook and journal by hand. Wandrr Pro is a subscription that adds the AI planning features (Plan with AI, Get ideas, AI packing and phrasebook), receipt scanning, multi-city trips, sharing & export, unlimited journal photos, and unlimited trips. Payment is handled by Apple through the App Store.
I upgraded to Pro — how do I get it back on a new device?
Sign in to Wandrr with the same Apple Account you used when you subscribed and your Pro entitlement will be picked up automatically. If it doesn't appear, use the restore purchases option in the app, and if you're still stuck, email us — we'll sort it out.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not by us. On your iPhone, open Settings → your name → Subscriptions, choose Wandrr, and change or cancel from there. If you cancel, Pro stays active until the end of the period you've already paid for.
Where is my data stored? Is it private?
Your trips, journal entries, photos, budgets, and packing lists live on your iPhone — we don't keep a copy on our servers. There are no ads and no third-party tracking, and AI features like packing lists run on your device using Apple's on-device intelligence. The full details are in our Privacy Policy.
How do I back up my trips?
Because your trips are stored on your device, they're included in your normal iPhone backup (iCloud or a computer backup). Keeping that switched on is the best way to make sure your memories survive a lost or replaced phone.
How do I delete my data or my account?
You can delete individual trips and entries inside the app at any time, and deleting the app removes all of its on-device data. To delete your account and anything we hold (such as your subscription record), email admin@cloratech.com and we'll action it promptly.
Why does Wandrr ask for photos, location, or Health access?
Wandrr only asks for a permission when a feature needs it. Photo access lets you attach pictures to your journal, scan receipts, and show highlights from your trip dates in a recap — your photos stay on your device. Location powers the "Near Me" suggestions and is used only at the moment you search; we never store it. Apple Health access shows your steps and distance in a trip recap, and is read on your device only. All of these are optional, and you can change your mind any time in iOS Settings — the full details are in our Privacy Policy.
Something isn't working — what should I try?
First, force-close the app and reopen it, and check the App Store for an update. If the problem persists, email us a bug report — telling us your iPhone model, iOS version, and what you were doing when it happened helps us fix it fast.
Still need help?
Email us at admin@cloratech.com — we aim to reply within two working days.
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